A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The scope of generic management covers the following five domains: leadership, managing the environment, managing relations, managing knowledge and the practice of management. This qualification addresses each of these domains with generic competencies, so that it allows the learning programme to be contextualised for specific sectors and industries.

Qualifications

National Certificate: Generic Management (SAQA ID: 59201)

Target Market

Managers who have junior managers or team leaders reporting to them

Entry Requirements

Communication at NQF L4 and Mathematical Literacy at NQF L4

Objectives

At the end of this programme, the learner should be able to:
• Understand the concept of people management and how to interact with clients/staff and lead them
• Demonstrate an understanding of workplace management to ensure smooth operation of different sections
• Demonstrate an understanding of sound decision making and implement as required

One of the following specialisation areas:

Learning Programme:
• 96099: Customer Management: Banking
• 96100: General Management: Banking
• 96101: Skills Development Management: Banking
• 96102: Strategic Management: Banking

Target Group

Managers who have junior managers or team leaders reporting to them