The purpose of this qualification is to prepare a learner to operate as a bank teller. A bank teller accurately processes customer deposits and encashments (physically and using electronic devices), cheques, transfers, credit card payments, money orders, certified cheques and other related banking transactions. They count money physically and electronically. They also minimise risk for bank and client by conducting all transactions according to appropriate banking procedures and by remaining vigilant about any suspicious behaviour. They know how to respond in cases of robberies and emergencies. They all do everything possible to ensure customer satisfaction.

Qualification

Occupational Certificate: Bank Teller (SAQA ID: 101673)

Target Market

Managers who have junior managers or team leaders reporting to them

Entry Requirements

Communication at NQF L4 and Mathematical Literacy at NQF L4

Objectives

At the end of this programme the learner should be able to:
• Accept and process deposits and encashments.
• Minimise risk for client and bank.
• Achieve customer satisfaction.